Disputes management | Paraglide
Designed for high-volume B2B AR teams
Improve working capital
Resolve issues blocking payment faster, no more disputes lost in the finance-inbox
Faster resolution time
Drive customer loyalty with speedy resolutions and fast response-times
Gain process visibility
Centralise processes, analyse root-causes, and prioritise high-value issues
Resolve disputes before they delay payment
Detect disputes and escalate to the right approver
Paraglide can detect from the subject and tone of the email if the customer is disputing a payment and can route this type of communication to the right person in your AR team
Surface relevant context and information for easy approvals
Remind approvers about unresolved disputes
Automate disputes to scale your global O2C process
We make it easy to manage your dispute process at multi-entity level and to train our agents to handle issues in a variety of ways
Create visibility and ownership of payment blockers
Paraglide's Disputes module helps you track all open disputes and who has pending approvals
Understand dispute root-causes
Standardise dispute processes
Integrations
Seamlessly integrates with your existing systems
Integrate like a breeze
The Billing Support AI Agent works directly with your email inbox, ticketing system, ERP, billing tools, and other finance systems, so every interaction, commitment, and payment update is captured automatically.
Go live in 3 days, start collecting in 7
We saw a direct impact when implementing Paraglide. We could see that we started collecting more immediately. After only 14 days, we had reduced our DSO by as much as 34%.
Toby Fleger
Finance director
Choco
We used to be drowning in billing queries. Our finance inbox had hundreds of open cases. With Paraglide's Billing Support Agent, we reached inbox zero in the first week.
Stephanie Cronqvist
Finance Operations Manager
GetAccept
FAQs
What is dispute management in accounts receivable?
What is the difference between a dispute and a deduction?
Why do invoice disputes take so long to resolve?
How does Paraglide's Billing Support Agent handle disputes?
Can AI agents resolve disputes automatically?
What types of billing disputes can AI agents manage?
How does dispute management affect DSO?
How does dispute management improve working capital?