Collection AI agent | Paraglide
Built for high-volume B2B credit control
Legacy software sends templated reminders that customers ignore. Paraglide’s AI agents manage end-to-end collection conversations, engaging the right contacts and escalating respectfully when needed
Personalised reminders, replies, and follow-ups
Send targeted, human-like reminders and handle replies, managing collections end to end until payment is received
Chase the right contacts
Detect bounced emails, identify new contacts, keep contact data up to date, and route conversations to the right stakeholders
Intelligent escalations
Use customer and conversation context to escalate appropriately, from first reminder through to debt recovery, while maintaining respectful communication.
Go live in 3 days, start collecting in 7
We saw a direct impact when implementing Paraglide. We could see that we started collecting more immediately. After only 14 days, we had reduced our DSO by as much as 34%.
Toby Fleger
Finance director
Choco
Paraglide is the smartest way to get paid on time
Automate manual tedious work for credit controllers
Tailor your collection strategy by segment
Segment customers by value, country, payment behaviour, and responsiveness. Automatically adjust communication, tone, and escalation, with stricter handling for frequent late payers
Automate the full two-way conversation
Resolve issues blocking payment faster
Capture and follow up on promises to pay
Automate collections, from first reminder to debt recovery
Enforce payment on overdue invoices with controlled, and compliant debt recovery automation
Escalate across channels and contacts
Engage multiple customer contacts including internal revenue teams across email, SMS, and letters to drive faster responses.
Apply late-fees and interest
Automate formal notices globally
Initiate debt recovery proceedings
Combine rule-based and agentic workflows
Create rule-based workflows for payment reminders. Manage replies, queries and follow ups with AI agents, in existing threads.
One personalised reminder per customer, covering all invoices.
AI agents read and respond to reminder replies, like a human would
Paus reminders on reply and follow-up in the same thread
AI agents continue to chase in existing threads
Follow-up with context until payment is made
Seamlessly integrates with your existing systems
Integrate like a breeze
The Billing Support AI Agent works directly with your email inbox, ticketing system, ERP, billing tools, and other finance systems, so every interaction, commitment, and payment update is captured automatically.
AI agents collect the long tail your team can't
Extend collections to every account in your sales ledger
- Full coverage: no invoice too small to chase
- No extra headcount: agents handle the volume your team can’t
- Personalised outreach: tailored to each account, not templated blasts
- Smart escalation: humans step in only for disputes and key accounts
FAQs
How is Paraglide different from email automation or dunning tools?
Can we review messages before they’re sent?
What happens if contact details are wrong?
How does Paraglide ensure safety and control?
What kinds of conversations can Paraglide automate?
What languages does Paraglide support?
Does Paraglide integrate with other systems like ERPs, CRMs and billing software?
How do you track and control what the agents can do?
How long does it take to get started?