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# AI agents handling the exceptions where rule-based cash application breaks
**Short-payments**
The agent identifies the gap, checks for valid deductions, and routes the remainder for write-off or follow-up.
**Bulk-payments**
One remittance, dozens of invoices. The agent splits and matches each line automatically, even when amounts don't map cleanly.
**Over-payments**
More came in than expected? The agent flags the surplus and determines whether to apply it as credit or trigger a refund.
**Missing reference**
No invoice number on the wire. The agent searches by amount, date, and customer to find the best match, no manual hunting.
**Typos**
The agent handles transposed digits and common data-entry errors so a minor mistake doesn't block cash application.
# Read any remittance format with Paraglide's reconciliation agent
The agent reads
- PDF attachments
- Excel and CSV files
- Email body text
- Lockbox files
- Scanned documents
- Customer portal exports
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# Paraglide's billing support agent fills in the gaps
When payment details are missing, the Billing Support Agent contacts the customer directly, captures the response and any supporting evidence, logs everything against the invoice, and follows up until the case is resolved.
The agent handles
- Deduction reasons
- Missing remittance
- Incomplete references
- Wrong bank account
- Unidentified payments
- Evidence collection
# Every match decision is logged and tracked
The Reconciliation Agent records the full trail for every payment: remittance source, match logic, confidence score, and every action taken.
The audit trail captures
- Match reasoning and confidence score
- Remittance source and format
- Customer communication history
- Deduction codes and evidence
- Manual overrides and approvals
- ERP posting confirmation
# Seamlessly integrates with your existing systems
## Integrate like a breeze
The Billing Support AI Agent works directly with your email inbox, ticketing system, ERP, billing tools, and other finance systems, so every interaction, commitment, and payment update is captured automatically.
# Go live in 3 days, start collecting in 7
#### We saw a direct impact when implementing Paraglide. We could see that we started collecting more immediately. After only 14 days, we had reduced our DSO by as much as 34%.
*Toby Fleger*
*Finance director*
*Choco*
#### We used to be drowning in billing queries. Our finance inbox had hundreds of open cases. With Paraglide's Billing Support Agent, we reached inbox zero in the first week.
*Stephanie Cronqvist*
*Finance Operations Manager*
*GetAccept*
# FAQs
- What is cash application in accounts receivable?
- Why do so many payments fail to match automatically?
- What is a remittance advice, and why is it a problem?
- How does Paraglide's Reconciliation Agent handle cash application?
- What types of payment exceptions can the agent resolve?
- Does the agent provide an audit trail?
- How does cash application affect DSO?
- How long does it take to go live?
# Apply cash accurately with AI reconciliation agents